Returns/Exchanges/Shipping Policy

Returns/Exchanges/Shipping
If for any reason you are not satisfied with your purchase, or if you would like to exchange it, we will gladly process an exchange or refund the full amount paid (less shipping charges) within 60 days of purchase.  MaeMae Jewelry is not responsible for items lost in transit. 

Please ship to:
MaeMae Jewelry

3125 Glendale Blvd.
Los Angeles, CA 90039

If you have received an incorrect or damaged item please contact customer service via email at info@maemaejewelry.com or phone (323) 205-5390. We will issue you a return label to ship the incorrect or damaged item back to us, and then discuss how we can fix the problem.


Repairs
If you require a repair, please email us at info@maemaejewelry.com and let us know how we can be of service.


MaeMae Jewelry Shipping Disclaimer
Please make sure you include all relevant address information (floor, suite, apartment #, etc). In the event you need an address correction, please contact us immediately. Please have your order number and the correct shipping information on-hand. Any orders that are re-directed due to an incomplete or incorrect address will be charged a $10 re-routing fee.

MaeMae Jewelry cannot be held responsible for orders that are deemed undeliverable. Customers will be charged for the return shipment, which is equivalent to the original shipping cost.

You will receive a USPS shipping notification via e-mail after your order has been shipped. This will include a tracking number and expected delivery date.


Shipping Carrier
We ship via USPS unless otherwise noted. All orders are shipped out within 7 business days unless the product is backordered which we will let you know approximate ship time via email.

PLEASE NOTE: International shipping charges do not include taxes and duties. Please contact your country’s customs office for more information on these fees. If an order is placed online, but is undeliverable, you will be responsible for all shipping charges, including duties, taxes and/or customs charges that were incurred while shipping. These charges will be deducted from your merchandise refund.



Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@maemaejewelry.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@maemaejewelry.com and send your item to: 3125 Glendale Blvd Los Angeles California US 90039.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 3125 Glendale Blvd Los Angeles California US 90039

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.