Shipping policy

MaeMae Jewelry Shipping Policy:
You will receive a USPS shipping notification via e-mail after your order has been shipped. This will include a tracking number and expected delivery date.

Please make sure you include all relevant address information (floor, suite, apartment #, etc). In the event you need an address correction, please contact us immediately. Please have your order number and the correct shipping information on-hand.
Any orders that are re-directed due to an incomplete or incorrect address will be charged a $10 re-routing fee.

MaeMae Jewelry cannot be held responsible for orders that are deemed undeliverable. Customers will be charged for the return shipment, which is equivalent to the original shipping cost.

Shipping Carrier:
We ship via USPS unless otherwise noted. All orders are shipped out within 7 business days unless the product is backordered (in which case, we will let you know via email along with the approximate ship time).

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

PLEASE NOTE: International shipping charges do not include taxes and duties. Please contact your country’s customs office for more information on these fees. If an order is placed online, but is undeliverable, you will be responsible for all shipping charges, including duties, taxes and/or customs charges that were incurred while shipping. These charges will be deducted from your merchandise refund.